Refund policy

Damaged Product Policy

At our store, customer satisfaction is important to us. If you receive a damaged product, please contact our support team within 24 hours of delivery.

Important Requirements

- An unboxing video must be recorded from the moment the package is opened.

- The video must clearly show the package condition and the damaged product.

- Only original, unedited videos will be accepted as proof.

- Claims submitted without an unboxing video or after 24 hours of delivery will not be eligible for review.

Replacement Policy

- Once the claim is verified, a replacement product will be sent free of charge.

- Customers will not be required to pay any additional shipping or replacement fees.

No Refund & No Exchange Policy

- We do not offer refunds under any circumstances.

- We do not offer exchanges for products.

- Only verified damaged items reported within the required timeframe will qualify for a free replacement.

By placing an order with us, you agree to the terms of this policy.